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Question: One of our board member performs unauthorized maintenance and pesters unit owner about minor rule infractions. What can we do?

Answer: Communicate with him directly, clearly and specifically. Explain that performing unauthorized maintenance undermines the budget and the system for addressing maintenance. Provide him details about specific complaints by owners. Explain that his independent actions undermine board authority.

Question: We have two board members that plan projects outside of the board meetings. When the rest of the board finally finds about them, they are already in process. This is creating unnecessary tension or friction.

Answer: Board members can research anything they want outside a board meeting. But if it is something that requires board approval, that approval needs to happen. If a majority do not approve the proposal, it dies on the vine like any other. However, sometimes a project is in keeping with the budget and can be approved by the board president. Speak to the individuals in private and insist that all projects need to be at least run by the president. If the president feels the board needs to weigh in, the project will need to wait until the board convenes.

Question: We have a unit owner who is over a year delinquent. Our property manager took it upon herself to set up a payment plan to include the dues plus $50 extra per month. It will take over three years to pay off the late assessments! Is it typical for managers to make this kind of decision without input from the board?

Answer: No, the manager should not have made any deal unless the board authorized it. If the manager was not authorized, the board can rescind the offer and tender a demand for payment in full.

Has your board adopted a formal Collection Policy? That policy should call for aggressive measures like filing liens against the unit, garnishing wages and foreclosure if allowed in your state. The policy should allow the use of an attorney to collect rather than a collection agency. The attorney will press for full payment of the delinquency, late fees, attorney fees and related costs so that the HOA gets all the money it's owed. Collection agencies generally take a percentage of the proceeds. Waste no more time of

this urgent matter. Collections are of prime importance.

Question: Our current HOA fees have been the same amount for seven years. The proposed budget is calling for a 30% increase with an additional $500 special assessment. I understand the importance of maintaining the property and providing adequate reserves for future capital projects. However, at what point do high HOA fees have a negative impact on unit market values?

Answer: Your board is finally addressing a long overdue reality: HOA fees that don't keep pace with increasing costs and inflation will prevent the board from paying for adequate maintenance, repairs and services. Over seven years, inflation alone would cause a 30% increase in prices. Boards that fail to increase HOA fees each year usually pay for cost increases by starving or stealing from reserves. Over time, though, reserve projects like painting and fencing can no longer be avoided and the board is forced to address the deficit by increased fees, special assessments or both.

While the HOA needs to be competitive with similar HOAs, keeping HOA fees low is not how to do it. Too many HOAs keep their fees artificially low by ignoring the need for reserves. Because of this, future owners will be forced to pay for expenses that should have been partially subsidized by current owners. As a general rule, 25-35% of HOA fees should be dedicated to reserves which are only used to pay for major renovation work like painting, roofing and paving. (A professionally done reserve study will produce a funding plan specific to your HOA's reserve needs. See for a list of qualified reserve study providers.) The balance of the HOA fee should be adequate to pay for operating expenses (management, landscaping, pool, etc.) without stealing from reserves. That means that HOA fees should increase a minimum of the current inflation rate each year, currently around 2½% .

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Zillastate has been a great management company to work with. As an owner of two properties in town I spent time evaluating our options for a management company. Zilla give back a lot to the community both financially and through support of non-profits, recreation and quality of life. Colleagues with properties managed by Zilla also highly recommended them as a small company with excellent service for both owners and renters. My experience has been outstanding. Their staff has communicated exceptional well and worked to find a great balance in Rents for both the renters and the owners. They have taken care of all property issues in an efficient and timely manner while communicating well with us. I give Zilla two thumbs up and highly recommend them as property managers in Missoula.

- 2018 Client, Property Management